Privacy Policy

 

1. Purpose of This Policy

This policy explains how personal information is collected, used, stored and protected when you visit our website or place an order for delivery within Australia. We are committed to handling personal information responsibly and in line with applicable Australian privacy laws.

2. Information We Collect

Personal information is collected only when necessary to provide services and support your shopping experience. The information we may collect includes:

  • Identification and contact details such as name, delivery address, email address and phone number (optional)
  • Order and payment-related information required to process purchases
  • Website usage and interaction data collected through cookies and similar technologies

3. How We Use Personal Information

Personal information is used for clearly defined purposes related to website operation and order fulfilment.

  • Processing and delivering orders
  • Providing customer support and responding to enquiries
  • Sending service-related communications such as order confirmations
  • Improving website performance and user experience
  • Meeting legal and regulatory obligations

4. Sharing of Information

Personal information is not sold or shared for unrelated purposes. Information may be disclosed only to trusted service providers involved in payment processing, logistics or technical support, and only to the extent necessary to perform their functions.

5. Data Storage and Security

Reasonable technical and organisational measures are used to protect personal information against unauthorised access, loss or misuse. Information is retained only for as long as required to fulfil its intended purpose or comply with legal requirements.

6. Cookies and Tracking Technologies

Cookies are used to support essential website functions, analyse site performance and improve navigation. Users may manage cookie preferences through browser settings. Further details are available in the Cookies Policy.

7. Your Rights

You have the right to access, update or request correction of your personal information. Where permitted by law, you may also request deletion of personal data or object to certain processing activities.

Requests relating to personal information can be submitted using the contact details provided below.

8. International Data Handling

Where personal information is processed or stored outside Australia, appropriate safeguards are applied to ensure information remains protected in accordance with applicable privacy standards.

9. Updates to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in practices or legal requirements. The most current version will always be available on the website.

10. Contact Details

  • E-mail: aftersales@housearo.com
  • Phone: +65 (905) 65666
  • Address: 55 SHANGRILA WALK, SINGAPORE 568220, SINGAPORE
  • Service hours: Monday to Friday, 9:00 – 18:00 (Australian Eastern Time)

 

 

 

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