Shipping Policy

1. Scope and Delivery Coverage

This Shipping Policy applies to all orders placed through our website and delivered within Australia. It is designed to explain how orders are processed, dispatched and delivered in a clear and consistent manner.

2. Shipping Fees

All orders are shipped with free delivery across Australia. No additional shipping charges are added at checkout, regardless of order value.

3. Order Processing Time and Cut-off

Orders are normally processed within 1–3 business days.

• Orders placed before 18:00 on business days are processed on the same day
• Orders placed after 18:00, on weekends or on public holidays are processed from the next business day

4. Shipping Method and Estimated Delivery Time

Orders are shipped using selected logistics partners based on destination and product type. Estimated delivery time is 7–18 days calculated from the date of dispatch.

Delivery times may vary due to location, carrier operations or external factors beyond our control. If delivery exceeds the estimated timeframe, customers are encouraged to contact us by email for assistance.

5. Taxes and Charges

All applicable taxes are included in the product prices displayed on the website. Customers are not required to pay any additional taxes or duties at the time of delivery.

6. Order Tracking

Where tracking is available, shipping confirmation and tracking details will be provided once an order has been dispatched. Tracking information allows customers to follow delivery progress until the order is received.

7. Delivery Responsibility and Issues

Please ensure that delivery address details are accurate and complete at the time of checkout. Incorrect or incomplete addresses may result in delays or failed deliveries.

• If an item is damaged or lost during transit, customers should contact us promptly for review
• Requests for order modification or cancellation depend on the processing and dispatch status
• Responsibility transfers to the recipient once the order is delivered to the specified address

8. Contact Details

• E-mail: aftersales@housearo.com
• Phone: +65 (905) 65666
• Address: 55 SHANGRILA WALK, SINGAPORE 568220, SINGAPORE
• Service hours: Monday to Friday, 9:00 – 18:00 (Australian Eastern Time)