This Returns, Exchanges & Refunds Policy explains how returns and refunds are handled for orders delivered within Australia. It is intended to provide clear expectations and a fair process for after-sales support.
We offer a return and refund service, however we do not provide direct exchanges. This approach allows us to accurately verify product condition, maintain clear inventory records and ensure each new order is processed independently and transparently.
If you would like a different item, you may return an eligible product and place a new order for your preferred choice.
A return request may be submitted within 36 days of receiving your order, provided that the following conditions are met:
Items that are damaged by misuse or do not meet these conditions may not qualify for a refund.
Orders that have not yet been dispatched may be cancelled within 36 hours of purchase and are eligible for a full refund.
To begin a return or refund request, please follow the steps below:
Once the returned product is received and inspected, approved refunds are initiated within 1–3 business days.
Refunds are issued using the same payment method used at checkout. The time required for funds to appear in your account depends on your bank or payment provider.
Return shipping costs may apply in cases of voluntary returns, including deductions for original shipping costs where applicable.
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